TERMS & CONDITIONS

Making a Booking

  • You must be 18 years of age or over to make a booking at Sun Penny Cottage.

  • The maximum number of guests per each booking is seven.

  • A deposit of 25% is payable via credit/debit card at the time of booking.

  • The balance payment is due 8 weeks prior to your arrival date. We will notify you by email when this becomes due, sending a secure payment link to Stripe - our payment platform.

  • Bookings made within 8 weeks of the arrival date are payable in full at the time of booking. Shortly after your deposit is received we will be in touch to request the balance payment. 

  • If full payment has not been received within 8 weeks of your arrival date, we reserve the right to cancel your booking and your deposit will not be refunded.

It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking.

Booking Confirmation 
When you submit a booking via our online booking system you will receive an automatic booking summary via email.

All emails will be sent to the address provided by you in the booking form. When you receive the booking confirmation email please check all details carefully and contact us immediately if you find any discrepancies.

All bookings are provisional until payment has been received in full. 

Payment Methods
Payment must be made by debit or credit card via our automated online booking system. You will not be charged any credit or debit card surcharges.

Arrival and Departure Times
Sun Penny Cottage will be ready for you by 15:00 on the day of arrival, and must be vacated by 10:00 on day of departure, unless otherwise agreed. Any arrivals after 20:00 must be notified in advance.

Accommodation Care
You agree to keep Sun Penny Cottage clean and tidy and leave it in such condition at the point of departure. Any damages must be reported to us prior to your departure. Accommodation left in an excessively dirty or inappropriate state may be subject to an additional cleaning surcharge.

Damages
We maintain a comprehensive inventory of all of the contents at Sun Penny Cottage both practical and decorative. Guests will be required to pay for any damage to such items and will be charged for any item that is removed or lost.

Pets
Dogs are the only pets allowed at Sun Penny Cottage. No other kinds of pets are permitted. You must specify if you wish to bring dog/s with you at the point of booking. The maximum number of dogs allowed in each accommodation at Sun Penny Cottage is two. If you have more than two dogs please enquire with us prior to booking as exceptions may be possible depending on size and breed, but cannot be guaranteed.

Dogs are not allowed on the furniture or soft furnishings at Sun Penny Cottage. If excessive pet hair or other evidence is found that suggests this rule has been breached, we reserve the right to charge for any additional cleaning required. Please bring sufficient dog bedding, food and water bowls with you.

Guests may be required to vacate Sun Penny Cottage if, after being warned that their dog is causing a nuisance, they continue to fail to control it. In such circumstance, no refund will be payable to the guest/s for the unexpired part of their stay.

The dog’s owner is responsible for cleaning up all dog foul at Sun Penny Cottage.

Smoking
Smoking is not permitted at Sun Penny Cottage. If it is evident that guests have been smoking within the cottage, we reserve the right to charge for any fumigation required.

Candles
Due to the high fire risk, the use of candles or tea lights is not permitted at Sun Penny Cottage.

Utilities
Should there be a failure in a utility or service (such as water, heating, electricity, WiFi, sewerage) please notify us immediately and we will aim to restore the service/utility as quickly as possible.

Should any failure of service/utility provided by Sun Penny Cottage extend beyond a 12 hour period from notification, compensation will be proportionate to the loss of enjoyment suffered, unless the reason for the failure in a utility or service is beyond our control.

 

Cancellation Policy
After you have placed your booking a grace period of 7 days applies (or 48 hours if your arrival date is within 4 weeks) to ensure you have understood these Terms and Conditions and have read them thoroughly. During this period you may amend or cancel your booking and receive a full refund if required.

In the event you need to cancel your booking for any reason after the grace period, the following shall apply:

  • Bookings cancelled 12 weeks or more prior to arrival date will receive a full refund;

  • Bookings cancelled 8 weeks or more prior to arrival date forfeit 25% of the full booking price;

  • Bookings cancelled with less than 8 weeks prior to arrival date receive no refund.

  • Please note – if you pay a deposit but full payment has not been received within 8 weeks of your arrival date, we reserve the right to cancel your booking and your deposit will not be refunded.

  • We must be notified in writing should you need to cancel your booking.

 

We reserve the right to cancel bookings at any time if guests are found to be disruptive, rude, obstructive, abusive and/or break the terms of their bookings contract. In such circumstances, guests will be required to vacate Sun Penny Cottage immediately and no refund will be payable to the guest/s for the unexpired part of their stay.

It is strongly recommended that you are protected by holiday / travel insurance to cover the above costs.

 

Booking Amendments
After the grace period has expired any requests to rearrange your booking will be at our discretion. We regret that any request to amend booking dates within 8 weeks of your arrival date will not be permitted under any circumstances. If you are no longer able to stay this will be classed as a cancellation as detailed above.

Environmental Considerations

Please be mindful that Sun Penny Cottage is situated in a village with neighbouring properties nearby. We ask that you keep noise levels to a minimum (including the use of music) when on the premises and likewise when you are entering and leaving the cottage.

We have provided recycling bins for your waste and ask that you separate waste into these bins accordingly.

 

Personal Property
We will not be held responsible for any loss or damage to any personal property on the Sun Penny Cottage premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.

 

Items Left Behind
If the item left behind can be posted we will arrange its return to you, subject to you covering the postage and packing costs. If an item left behind cannot be posted then we will keep the item for 14 days to enable you to arrange collection.

 

Parking
Sun Penny Cottage has two allocated parking spaces, directly outside the cottage on a private driveway. Should additional parking be required, you may use the Village Hall car park next door subject to availability. Please note there is a small daily fee for use of the car park.

 

Availability
Each booking is made in good faith with the belief that Sun Penny Cottage will be available to you on the date stated. If for any reason due to circumstances out of our control your accommodation is not available, we will refund your deposit and balance payment in full. You will have no further claim against us.

Adverse Travel Conditions & Inclement Weather
We hold no responsibility for guests unable to attend their stay due to extreme weather or traffic conditions (i.e. snow, flooding, wind, road congestion etc.). If a guest is unable to reach Sun Penny Cottage due to poor weather conditions or travel issues, they will lose their full payment and an alternative break will not be offered. Please ensure you have full travel insurance to cover such an instance.

 

Restrictions on Rental
We reserve the right to remove any person or persons from Sun Penny Cottage due to unreasonable behaviour (including excessive noise, damage to the property or exceeding the stated occupancy). In such circumstances, guests will be required to vacate Sun Penny Cottage immediately and no refund will be payable to the guest/s for the unexpired part of their stay.

It is a condition of booking that Sun Penny Cottage may only be occupied by the person named in the booking and/or their companions. Sun Penny Cottage may not be sub-let to a third party. If this is found to be the case, the third party will have no legal right of occupancy and will be required to vacate the accommodation immediately.

Force Majeure (Extraordinary Circumstances)

In these terms and conditions "Force Majeure" means any circumstances beyond our reasonable control, which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, epidemic or pandemic, adverse weather conditions, fire, flood and all similar events outside our control.

 

If the property is not available for letting as a result of Force Majeure at the commencement of the time booked by you, in such cases booking amendments or refunds will be at our discretion.

 

In the event that the property becomes unsuitable for letting as a result of Force Majeure during your stay you will be required to vacate the property immediately. Booking amendments or partial refunds for the proportion of your affected stay will be at our discretion.

 

We will not be liable for any other claim for loss or damage by you. It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking.

Review of Terms & Conditions
We reserve the right to change or amend these Terms and Conditions at any time.

Sun Penny Cottage

Lee Bay, Ilfracombe, Devon EX34 8LW

ANY QUESTIONS? CALL US ON:

07950994729

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